FAQS

1. How can I place an order?

Once you have added all your desired items to your shopping cart, follow these instructions:

. Click on the "Shopping Bag" icon and proceed to Checkout

. Enter all your required contact, shipping and billing information.

. Click on ‘’Continue to Payment" and select your preferred payment method.

. Click on ‘Complete Order’ and check your email for an order confirmation Email.

If you have signed in to your AL LIBAS AL ASRI account, we will have your shipping and billing information stored. You will have the option to edit or add additional shipping and billing details.

2. Can I place an order on call?

Yes, you can place your order by calling us at +971 55 337 6055 and providing the required size / colour variant of the product you want to purchase.

3. Can I place an order online and pick it up from the store?

Absolutely! You can conveniently pick up your order from any of our outlets. We're thrilled to offer this convenient service to enhance your shopping experience. Swing by at your convenience and collect your order hassle-free. We look forward to serving you!

4. How can I review my order after I have placed it?

After placing your order you will receive an Order Confirmation Email with all your order details. If you cannot find it in your inbox, check your junk / spam folder. Contact our customer service team at +971 55 337 6055 to confirm the status of your order if you do not receive this Email.

5. Can I add items or make changes to an existing order?

You can contact our Customer Service at +971 55 337 6055 to request changes to your order within 12 hours of order placement, given that the order has not been processed. Alternatively, you can request cancellation of your entire order and place a new one.

6. What is my Order Number?

Your Order Number will be used to identify your order and will be provided in the Order Confirmation Email after you have placed your order.

7. What can I do if I find an issue / discrepancy in my order upon receiving it?

You can contact our Customer Service team by sending an Email at allibasalasri@gmail.com or calling +971 55 337 6055 to address any issues with
your order.

. In case of missing components, our team will request for your order number and images of article. After verification, pick up will be arranged and we will arrange the complete article depending on availability.

. In case of missing items, our team will request for your order number and images of the order received. After verification, we will arrange the missing article depending on availability. If it is sold out, we will offer a voucher for the same amount paid for that
particular item.

. In case of a damaged item, our team will request for your order number and images of the article received. After verification, we will arrange the missing article depending on a availability. If it is sold out, we will offer a voucher or refund for the same amount paid for that particular item.

8. Does adding an item to the shopping cart reserve it?

No, an item will only be reserved for you after you have confirmed your order at checkout.

9. Can I cancel my order?

· Customers can cancel orders at any time before the order has been processed
· Once the order has been shipped, you will receive a shipping confirmation via email and along with your order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order
· Al Libas Al Asri holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution

10. What are the benefits of placing an order through an account?

. You can save your shipping and billing information to ensure a faster checkout process.

. You will be kept up to date with exclusive offers, sales and updates.

. You can request an exchange directly from your account

. You can track your orders and review your order history

. You can add the items you loved to your Wish List and save them for later.

• 1. What is the delivery time for a Al Libas Al Asri order?
  
  We're committed to providing expedited delivery services, ensuring your order reaches you within just one day. Our efficient logistics team works tirelessly to process and dispatch orders swiftly. From the moment your order is confirmed, we prioritize prompt delivery to your doorstep. Experience the convenience of our rapid delivery service, bringing your desired items to you within the shortest possible timeframe.
  
• What are the delivery charges for orders?
  
  Enjoy the convenience of free home delivery on all orders! We understand the importance of hassle-free shopping, which is why we're thrilled to offer complimentary delivery straight to your doorstep. Simply place your order, and let us take care of the rest. Our dedicated delivery team ensures your items are swiftly and securely transported to your desired location, allowing you to sit back and relax while we handle the logistics. Experience seamless shopping with our free home delivery service today!