Discover our hassle-free Exchange & Return Policy at Al Libas Al Asri. Shop with confidence knowing that you can exchange or return your purchase within 7 days. Read our policy now for complete details on eligibility and procedures.
EXCHANGE POLICY
At Al Libas Al Asri, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!
Valid Days of Exchange
Any article purchased online can be exchanged from our stores as well as online within 7 days, once the article has been delivered, given that the customer has proof of purchase.
Proof of Purchase
This includes either a receipt or the online order confirmation email.
Conditions Qualified for Exchange
Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. In case of home article exchange, it should be in Al Libas Al Asri's original home packing. Similarly, with articles that are delivered in boxes such as the Unstitched Women’s collection, Menswear and semi-formal pieces that are delivered in garment bags must be returned with their original packaging.
Items not Allowed for Exchange
Articles purchased on discount or on sale are not qualified for exchange. For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at allibasalasri@gmail.com or you can call us at +971 55 337 1426 Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep
RETURN POLICY
Al Libas Al Asri does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.